Virtual Care Assistant
Data-driven chatbot to optimize outpatient care organization
About the project
The Virtual Care Assistant 'Hannah' is a self-thinking virtual assistant (chat bot) that accompanies patients and nursing relatives in organizing and managing outpatient care. The assistant can answer individual questions or proactively initiate a virtual care consultation, as it learns step by step with and about the user's situation by simulating a human conversation. It is trained to extract "digital biomarkers" from contextual information provided by the user to anticipate and predict future developments or critical situations. This can support a proactive care process and provide the user with concrete next steps to initiate the care organization.